I had my oil changed and was also scheduled to have a recall part replaced. The parts were ordered in advance and I waited until confirmed before making the appointment to come in. When they took my car back for service, they discovered that all of the parts had not been ordered correctly so the part was not replaced and I will have to come back. Luckily I had not left on the shuttle yet, as it was going to take me to work while I left my car there. The service advisors are always very polite and helpful.