Everything went very easy and smoothly. I was contacted with an explanation of the issue and the resolution to my problem that same day of drop off. My service advisor did an excellent job and if I need further assistance, I will not hesitate to come back and see him.
The whole Bob Howard Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
The repair was made just fine but I don’t appreciate the fact no time or estimated time was ever given to me regarding when it would be finished. When I did get the email notice asking for my permission to proceed still no estimate as to when it would be finished. So I rent a car and then 3 hours later my car is done!! I’m out $80.00 on the car! Plus repairs. There needs to be more communication regarding time of completion.
Marilyn, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Had a great experience is always the only problem was I scheduled my appointment a week out and when I get there they didn't have the parts so it 10 they told me then have the parts it they to go get him at 10:30 and it would be I'd have my truck back by 12:30 was almost 3 o'clock before I got my truck back and I had to call twice to see if it was done other than that that's the only problem I have ever had with the dealership I understand things happens but I do believe that somebody dropped the ball and they should check to see who has what scheduled and have the parts on hand
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Robin, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Howard Chevrolet, we value our customers and we look forward to seeing you on your next visit.
Regarding Communication: Call for appointment w/ GM letter scheduled w/o clear understanding this would be processed as Recall. (VIN not on a recall list for call desk) Service performed as recall (no charges to customer) but no staff stopped by to tell me this was the case. Only clear when car returned. Regarding repair: Have not experienced any of the symptoms since the repair. No codes, no stall from idle, no difficulty starting after fueling.
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Bob Howard Chevrolet (405) 463-9744