1223 Reviews Found
Confirmed Service Customer
Everything went very easy and smoothly. I was contacted with an explanation of the issue and the resolution to my problem that same day of drop off. My service advisor did an excellent job and if I need further assistance, I will not hesitate to come back and see him.
Steven J.
EDMOND
Business Response
The whole Bob Howard Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Confirmed Service Customer
this was my first experience having service done at a dealership. I was impressed with how fast and efficient the work was done. Thank you!
Todd C.
OKLAHOMA CITY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Fast friendly service. Best service department I’ve ever worked with.
Terry F.
EDMOND
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
I was told veh needs motor replaced took to another shop needed coils plugs & wires runs like a top Bad service no call backs just over all BAD
Superior P.
EDMOND
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
The people there are with you every step of the way. Thanks for the five star service from start to finish.
Barnard R.
EDMOND
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Great group of personnel. Very friendly and professional. Thank You Bob Howard Chevrolet.
John S.
EDMOND
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
The repair was made just fine but I don’t appreciate the fact no time or estimated time was ever given to me regarding when it would be finished. When I did get the email notice asking for my permission to proceed still no estimate as to when it would be finished. So I rent a car and then 3 hours later my car is done!! I’m out $80.00 on the car! Plus repairs. There needs to be more communication regarding time of completion.
Marilyn A.
OKLAHOMA CITY
Business Response
Marilyn, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Had a great experience is always the only problem was I scheduled my appointment a week out and when I get there they didn't have the parts so it 10 they told me then have the parts it they to go get him at 10:30 and it would be I'd have my truck back by 12:30 was almost 3 o'clock before I got my truck back and I had to call twice to see if it was done other than that that's the only problem I have ever had with the dealership I understand things happens but I do believe that somebody dropped the ball and they should check to see who has what scheduled and have the parts on hand
Elizabeth K.
VILLAGE
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Quick and prompt check in. I only wish they had called at the time of completion when the truck was ready. I had to call and learned it was ready much earlier in the day.
Ralph C.
OKLAHOMA CITY
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Pulled in and was taken care right away. I always use the dealership. Great guys in there.
Robin W.
EDMOND
Business Response
Robin, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
The employees were very friendly, helpful and knowledgeable. We brought our new car here for it’s free first oil change… And we will for sure be back for the rest. Thanks for a wonderful experience!
Katie M.
EDMOND
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Howard Chevrolet, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
The representative was very helpful and well informed. It was a great experience.
Gary R.
MUSTANG
Business Response
Hi Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Chevrolet! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Curt and his team was awesome,was able to get in an out under a hr!
Chris C.
OKLAHOMA CITY
Business Response
Hi Chris, thank you so much for your positive comments about Bob Howard Chevrolet! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Regarding Communication: Call for appointment w/ GM letter scheduled w/o clear understanding this would be processed as Recall. (VIN not on a recall list for call desk) Service performed as recall (no charges to customer) but no staff stopped by to tell me this was the case. Only clear when car returned. Regarding repair: Have not experienced any of the symptoms since the repair. No codes, no stall from idle, no difficulty starting after fueling.
Susan L.
EDMOND
Business Response
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Horrible service will never by another new vehicle from there again.
Hunter B.
ALVA
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Bob Howard Chevrolet (405) 463-9744
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Great experience Coop and Kurt where fantastic!
Kimberly C.
OKLAHOMA CITY
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I was able to get In and out at a decent time, considering it wasn't a schedule I had set up earlier
John W.
AGRA
Business Response
Thank you for taking the time to share your feedback, John. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!