The lady who answered my call was pleasant and warm and friendly. It was a cold call in that I only knew what I wanted to talk about ~ no clue as to who might, or might not help me. It all was superp from start to finish!
The service manager is always available if there is an issue. Everyone greets and treats this extremely satisfied customer well. Thanks for the respect and loyalty you guys show to me and my family. Special thanks to Chris the service manager...!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Howard Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.
I was charged for an oil change I was supposed to get free for the life of my vehicle I had other work done so I didn't catch it right away but I told them I have oil changes free . The other work done was fine. I had to go to another mechanic to have the work completed because of pricing. The dealership wanted to charge me 438.95 for one strut. I was able to get it installed for under 200.00 somewhere else. I feel overcharged for the work done. Oh well lesson learned
Unfortunately I have had to come back 3 times in the past month for my vehicle. I was told my car was completely fixed, and I was ready to take it home. So I paid $300+ and drove off. Only to find my issue HAD NOT been fixed. I live 40 minutes away so that put me in a very, very difficult situation. I wasn’t offered a lender car, or even a rental car at a discounted rate. Then when I had already drove 20 minutes I received another phone call saying they wouldn’t even get to my car until Monday, 3 days later. I am so incredibly frustrated about my service. And have been without a vehicle for far too long. This is not the first time I have had an I fixed issue.
No one at the dealership knew about the true car program. I brought my laptop in the office and showed the 3 different people I was dealing with. The finance guy said he worked there 10 years and had never even see it before. It had a set price to the car, but they were still trying to add another $1000 to the price with all this garbage. This is a big deal. They knew. They knew that they were trying to rip me off. Luckily I was able to explain to them simple math. The vending machine took $1.65 from me for a drink. I told the staff about it and they did nothing. In my opinion they should have bought me a drink. Ive bought 3 cars there. I do all my service there. Guess it doesn't matter tho. I know you make your money by cheating people. Just sucks its that way.
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