1286 Reviews Found
Confirmed Service Customer
Service was prompt and staff were very nice
Francis M.
OKLAHOMA CITY
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Business Response
Steve, thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Confirmed Service Customer
Immediately greeted with a very friendly advisor. After I told him I wanted the oils change and tire rotation, he advised me of was services will be needed soon. I said I planned on getting it done when I buy new tires next month, and he didn’t try to push anything on me like a salesman. I appreciate that. He told me that they were very busy and that it was likely going to take about an hour and a half. It took barely an hour. It was a very pleasant experience, as always.
Bj B.
EDMOND
Business Response
Bj, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Howard Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Confirmed Service Customer
Professional, accommodating and timely.
Harold B.
OKLAHOMA CITY
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Confirmed Service Customer
I have been a customer of the Bob Howard brand for many years across several makes. I continue to come for qualify of service and respect. I always brag to those within my circle/group about all you have done for me and my autos. Thank you for always keeping me and my family on the road...purchase and maintenance wise. Have an amazing New Year. Thank you
Kerry J.
OKLAHOMA CITY
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bob Howard Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Confirmed Service Customer
Great attitude, great service. Coop was my service advisor, nice young man👍
Kenneth B.
OKLAHOMA CITY
Business Response
Hello, thank you for your kind words and this wonderful review! We hope to see you soon!
Business Response
Hello, thank you for your kind words and this wonderful review! We hope to see you soon!
Confirmed Sales Customer
Trey was a great person to work with. He’s genuine, knowledgeable, and easy to work with. Our only complaint with our experience is the wait time. We had already been pre approved for a loan through our credit union and knew what vehicle we wanted; however, we were at the dealership for four hours, mostly waiting on others to answer questions or “deal” with us.
Mark W.
SHAWNEE
Business Response
Mark- thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Confirmed Service Customer
A little pricey. Need to inform customer earlier . It was 3 hours before I knew anything
Gary C.
EDMOND
Business Response
Gary, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Business Response
Marvin, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again! We look forward to your next visit! Take care!
Confirmed Service Customer
They said my truck was fixed . I found out minutes after the problem was still occurring and said it might be something else
Coty H.
YUKON
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to discuss this with you. Please reach out to us at (405) 463-9744 at your earliest convenience to discuss how we can turn your experience into a positive one.
Confirmed Service Customer
I have black grease or something on my seat from someone getting into my truck. I’d suggest using plastic covers on seats when employees are getting into and out of vehicles.
Mitchell A.
EDMOND
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (405) 463-9744 so we may assist you in moving forward towards a resolution.
Confirmed Service Customer
Good customer service and efficient service
Kimberliy V.
OKLAHOMA CITY
Business Response
Kimberliy, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Confirmed Service Customer
I drove an hour to get to your service department. I won’t go anywhere else. I’m always taken care of and only had one issue in the past. Thank you for your service.
Sherryl L.
SHAWNEE
Business Response
Sherryl, thank you for taking the time to write about your experience at our dealership. All of us at Bob Howard Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Confirmed Service Customer
Never received an email quote regarding issues I am having with my suburban after being told it was sent. Called the service department to have them resend the quote to find out they didn’t even inspect or right up any quote.
Chad S.
EDMOND
Business Response
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (405) 463-9744 so we can discuss your experience further. We look forward to hearing from you.
Confirmed Service Customer
Ryan was very kind, courteous, patient and helpful during my entire experience.
Janet J.
EDMOND
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Confirmed Service Customer
Great experience from the salesman up to the General Manager
Travis M.
CHOCTAW
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Business Response
We appreciate the kind words! Please don't hesitate to reach out to us if there's anything more we can do!
Confirmed Service Customer
Always get treated nicely. Clean waiting area too.
Mike T.
EDMOND
Business Response
Mike, thank you for sharing this incredible feedback with us about your service visit. Thanks again!