Kevin, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Howard Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
I arrived without an appointment. I was greeted by friendly staff. My 'problem" (an oil change) was quickly taken care of. My only complaint was there was a loud, boring television program on, but another customer was apparently watching that program. I was able to read my book.
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
The last several times we made an appointment, we didn’t receive a call on it’s status until almost the END/close of your day stating they didn’t have time to get to our car today; leaving us without the proper time to have a backup Plan B/accommodations for our 2 little ones that require car seats. This time was no exception; they didn’t have time to get to our car. Fortunately, they were able to provide us with a loaner this time. We appreciate that, as stated, our little ones require the safety of a vehicle with car seats. Secondly, and my reason for the 2 stars, was the botchy work done on the pull down video screen. The new screen was not aligned and installed properly, leaving a 1/2 inch to 1 inch gap gaping open from the new piece of hardware to the ceiling of the vehicle, visibly exposing wires. I have photo documentation if needed, but unable to attach to this survey. This is not acceptable. We live in a world where too many people live by the standard that their work is “good enough.” When someone is driving an $80K vehicle, “good enough” is not acceptable. Truly, it’s not acceptable for anyone regardless the cost of their car. All work should be completed with precision, pride, and perfection. To live by a 99% standard is not good enough. We should pride ourselves on our 100% work ethic. This was not the case in our situation. Sadly, we will now have to make another appointment to bring our car in again. This is not a simple task when you have 2 working parents with 2 little ones to shuffle around in car seats. My hopes are that they can (a) fix this within the day and (b) that the work is the expected quality I know Bob Howard strives for with customer satisfaction and service.
I have had my vehicle serviced at the dealership for over 5 years now and I have never had issues up until this point. My oil change took about three hours and I kept getting the run-around for when it would be done; all I expected was clear communication for when it was going to be done. When it was finally done, the car was pulled up, nobody came to check me out and I had to go to the cashier for which she said " Oh I forgot to go get you."