1295 Reviews Found
Confirmed Service Customer
I was able to get a quick appointment and that was very convenient. I only brought my car in to check on an extended warranty notice I received in the mail from GM. The repair was completed by my personal mechanic last year prior to GM sending the notice for the extended warranty so I gave the dealership my reimbursement paperwork for those repairs. I haven���t heard back from the dealership or anyone with GM about my reimbursement being successfully submitted. As long as my paperwork was sent in like I was told it would be, then I���m pleased with my visit. It���s very unlikely I���ll return unless I get another notice from GM about my vehicle. Repairs at any dealership are always extremely overpriced so I wasn���t shocked by the estimated costs I was given for the other recommended repairs. I just don���t see the necessity for visiting an inconvenient location for an overpriced repair.
Tavner S.
WARR ACRES
Business Response
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We hope to be of service to you again in the future. Best wishes, Bob Howard Chevrolet
Confirmed Service Customer
Staff is always friendly and gets the job done. Thanks!
Lydia H.
OKLAHOMA CITY
Business Response
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future.
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Confirmed Service Customer
My service representative worked with me on a warranty issue and fixed my Blazer back to new condition. The process went very smoothly and I���m very pleased with the outcome. I highly recommend Bob Howard Chevrolet dealership.
Gary R.
MUSTANG
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Confirmed Service Customer
My experience was great fast and friendly
Da'Zhane F.
OKLAHOMA CITY
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you again for the great review!
Confirmed Service Customer
ryan cooper was my service advisor. he was great! went above and beyond with customer service. he answered all of my questions, advised me of the recalls i need to take care. i was extremely impressed with how sharp he was!
Juan M.
OKLAHOMA CITY
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Confirmed Service Customer
The excellent, professional, and friendly service is the reason I take my vehicles back to BH for service. This visit was no exception. From the help from Curt Wagner on my appointment and choosing to buy a new battery at BH, to Chris Olsen who always greets me as a friend and a totally professional manager. The people in the service department from the front office to the service bays is why I return to BH. I will continue as long as the same people treat me the same way, which I don't doubt.
Steven D.
YUKON
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Confirmed Service Customer
I contacted my favorite service tech Curt Wagner, explained the service I needed, and asked about a battery replacement. He explained the benefits of having BH replace my battery with a quality Delco and it made perfect sense for me to have my battery replaced even though it was still perfectly serviceable. My daughter and grandson use my car, winter is coming on, and the battery is the original and 3-4 years old. Curt helped me with my decision and made it a comfortable expenditure. As always, the service manager Chris Olson came out and personally greeted me and asked about all the reasons for my visit. The friendliness and professionalism was there as usual to the extent that over the years I've simply become use to it. The courtesy and friendship even extended to the gentleman that drives the vehicles to service and brings them out. He's always smiling and seems happy to share some short stories. Thanks to the service department at Bob Howard.
Steven D.
YUKON
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
Confirmed Service Customer
The service was quick and the guys were polite.
Brandon W.
YUKON
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
Confirmed Sales Customer
Nick took great care of me! Had my new car ready and made the buying process easy!
Jamie M.
TUTTLE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Confirmed Service Customer
Everyone is so friendly and nice. But wait for almost a hour and a half is long especially have a toddler with u.
Mandy K.
OKLAHOMA CITY
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Confirmed Service Customer
It's simple: setting the proper customer expectations. From diagnosis to estimated time of repairs -very well communicated and I knew all of my options. Thank you.
Josh C.
edmond
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you.
Confirmed Sales Customer
I hate buying a car. But Bob Howard and Rich DeLoof made the experience much more pleasurable. There was no pressure put on us and they worked hard to get us the best price.
Michael R.
WANETTE
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call. Thank you again for choosing Bob Howard Chevrolet and we hope to see you again.
Confirmed Sales Customer
Everything was handled quickly, answered all my questions and showed all options I asked about.
Derrick A.
EDMOND
Business Response
Hi there, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Confirmed Sales Customer
This was a fast, transparent and amazingly fair experience with a great bunch of folks. This is our second car from Bob Howard Chevrolet and we will be back!
Brian H.
EDMOND
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Chevrolet! We hope to be of service to you again in the future. Best wishes, Bob Howard Chevrolet
Confirmed Service Customer
Extremely quick and easy experience. They handled it very professionally and very quickly
Casey F.
Edmond
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We do hope we can be of assistance in the future. Take care!
Confirmed Service Customer
Very satisfied with the service. Had to order parts and BH called me when they were in and got me in and out. Perfect!!
Eric W.
EDMOND
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We look forward to your next visit! Take care!